Return Policy

• We understand that picking a chair online can be hard, so we created the Thirty Day Money Back Guarantee. If for any reason you wish to return your chair, simply call us toll-free at 1-800-524-1085 for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. All returns of more than five chairs will be subject to a 35% re-stocking fee. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy .

Freight Damage
All seating ships FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by CHAIR-DEPOT.com for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via FedEx/UPS. Call us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If the chair is shipped via truck, make the truck driver wait for you while you inspect the chair. Failure to inspect the chair will result in loss of protection. If UPS/FedEx leave the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.